Refund Policy
At Duque Promotions, we aim to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, you may be eligible for a refund in accordance with the terms below.
Refund Eligibility
To qualify for a refund:
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Your return request must be made within 7 days of receiving your order.
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The item must be unused, in perfect condition, and in its original packaging.
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You must provide a receipt or proof of purchase.
If your item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue at no extra cost to you.
Refund Process
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Contact our support team within 7 days of receiving your item.
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You will receive a return authorization with a tracking code to monitor the process.
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Once your returned item is received and inspected, we will notify you via email.
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If approved, your refund will be processed automatically to your original payment method.
⚙️ All return and refund shipping costs are fully covered by Duque Promotions.
There will be no additional fees or deductions from the refunded amount.
Refund Timeframe
Refunds are typically processed within 5 to 10 business days after approval.
Please note that processing time may vary depending on your bank or payment provider.
Non-Refundable Items
Refunds will not be issued in the following cases:
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The 7-day period has expired.
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The item shows signs of use or damage not caused by shipping.
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The product was purchased on final sale or marked as non-returnable.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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First, check your bank account or payment statement.
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Then contact your credit card company or bank—it may take additional time before your refund is officially posted.
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If you have done all of this and still have not received your refund, please contact us directly.
Contact
E-mail: contato@Duquepromotion.com
Hours: Monday to Friday, 09:00 AM to 06:00 PM