Shipping Policy
At Duque Promotions, we are committed to delivering your order quickly and safely. Please read our Shipping Policy carefully to understand how our delivery process works.
Order Processing Time
All orders are processed within 1 to 3 business days. Once your order is confirmed and payment is approved, our team prepares your package with great care before shipping it out.
⚠️ Orders are not shipped or delivered on weekends or public holidays.
Shipping Time
The average delivery time is between 10 to 15 business days, depending on your location and local postal services.
Please note that shipping times may vary due to customs inspections, carrier delays, or other factors beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status in real time.
If you do not receive your tracking information within a few days, please check your spam folder or contact our support team.
Shipping Confirmation & Updates
You will receive an email confirmation once your order is shipped, including your tracking code and a link to follow your package.
We continuously monitor each shipment to ensure successful delivery.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the total weight of your order.
From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.
Delayed or Lost Packages
While rare, delays can occasionally happen. If your order exceeds 30 business days without delivery, please contact us immediately.
We will open an investigation with our logistics partners and ensure that your order is reshipped or refunded at no additional cost.
Wrong Address or Failed Delivery
Please make sure to enter your address correctly during checkout. We are not responsible for packages lost due to incorrect addresses provided by the customer.
If a package is returned due to an invalid address, we will reship it at no extra cost once the correct address is confirmed.
Contact
E-mail: contato@Duquepromotion.com
Hours: Monday to Friday, 09:00 AM to 06:00 PM