Shipping Policy

At Duque Promotions, we are committed to delivering your orders as efficiently as possible. Please read our shipping policy carefully before making a purchase.

1. Processing Time

• All orders are processed within 1 to 3 business days.

• Orders are not processed or shipped on weekends or holidays.

2. Delivery Time

• Estimated delivery time is 10 to 15 business days, depending on the destination.

• Shipping times may vary due to factors beyond our control, such as customs delays or carrier disruptions.

3. Shipping Costs

• Shipping costs are calculated at checkout based on the destination and order size.

• Any additional customs duties or taxes imposed by the destination country are the buyer’s responsibility.

4. Tracking Information

• Once your order has been shipped, you will receive a tracking number via email.

• Please allow a few days for tracking updates to appear in the system.

5. Incorrect Address or Delivery Issues

• Customers are responsible for providing accurate shipping details.

• We are not liable for lost packages due to incorrect addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for additional shipping fees.

6. Delayed or Lost Shipments

• If your package is significantly delayed, please contact us for assistance.

• In case of a lost shipment, we will work with the carrier to resolve the issue as quickly as possible.

7. Contact Information

For any questions regarding our shipping policy, please contact us:

Email: contact@duquepromotion.shop
Business Hours: Monday to Friday, 09:00 AM – 06:00 PM